Discovering the Market Leaders
Agile Market Intelligence's 2025 Legal Tech Review recognises platforms that outperformed their peers across key experience categories as scored by the 1,200 legal professionals surveyed. Each of the platforms listed below has been awarded a ‘Market Leader' seal, signifying excellence in the industry, having achieved both positive Net Promoter Scores (NPS) and strong user adoption.
Representing more than just high scores, these are the platforms that consistently demonstrate innovation, investment, and a strong ability to execute on their service offering. By setting new benchmarks for performance, these platforms are shaping the future of the legal technology industry.
Artificial Intelligence (Large)
Lexis+ AI achieved the highest large-category AI score of 72%, showing strong user trust in its advanced solutions. This result underscores its leadership in legal-specific AI.
Law In Order scored 65% in artificial intelligence. Its consistent performance reflects strong adoption across larger firms.
Artificial Intelligence (Small)
AI Legal Assistant led all small providers with a standout score of 88%. Its exceptional performance highlights the platform’s ability to deliver cutting-edge AI capabilities.
Harvey impressed with an AI score of 86%, cementing its position as a key innovator. Its results demonstrate strong confidence from small-firm users.
Customer Support (Large)
PEXA scored an impressive 82% for customer support, the highest among large providers. This reflects strong responsiveness and client care.
Law In Order achieved a support score of 81%, showing consistent commitment to service quality.
Customer Support (Small)
LawVu earned a support score of 90%, confirming its reputation for excellent client service. Its high results underline the value of strong customer support in legal tech.
Xakia led the small providers with a support score of 86%. Its dedication to customer success set it apart from competitors.
Innovation (Large)
Law In Order topped the large category with an innovation score of 77%. This reflects its ongoing investment in new technologies for legal practices.
Lexis+ AI secured a score of 73% in innovation, highlighting its ability to blend established trust with forward-looking technology. Its performance confirms its role as a leading innovator.
Innovation (Small)
Smarter Drafter led the small category with an outstanding 83% innovation score. This recognition reflects its dynamic and forward-thinking product evolution.
Harvey impressed with an innovation score of 79%, placing it among the most creative of up and coming tech providers. Its results highlight fast-paced product advancement.
Onboarding (Large)
Law In Order scored 73% in onboarding, leading large providers. Its results demonstrate smooth transitions and reliable support for new users.
InfoTrack achieved a strong onboarding score of 73%, making setup straightforward for clients. This result underscores its focus on usability..
Onboarding (Small)
Harvey earned an onboarding score of 83%, standing out for its easy implementation. Users have recognised it as one of the industry leaders in seamless onboarding.
CoCounsel secured 82% for onboarding, one of the highest in the small-provider group. This reflects a seamless and supportive user adoption process.
Software Updates (Large)
Law In Order scored 75% for software updates, demonstrating its focus on maintaining and improving systems. Consistent upgrades supported its strong standing.
PEXA led large providers with a software update score of 71%, reflecting continuous improvement. Its commitment to enhancements earned user confidence.
Software Updates (Small)
Smarter Drafter impressed with a software update score of 91%, the highest in its category. Frequent improvements kept it ahead of its peers.
CoCounsel achieved 80% for software updates, reflecting its rapid pace of product development. This performance reinforced its strong reputation for its application.
User Experience (Large)
PEXA scored 85% for user experience, topping the large category. Its intuitive interface and usability earned broad user approval.
InfoTrack achieved 85% for user experience, reflecting smooth workflows and accessible design. This strong score highlights its investment in its customers.
User Experience (Small)
Harvey scored 86% for user experience, the highest in its group. Its intuitive design and seamless interaction secured top marks.
Dye & Durham delivered an impressive 85% for user experience, leading small providers. Users praised its clarity and ease of use.
Value for Money (Large)
PEXA scored 76% for value, leading the large category. Its ability to balance cost and performance drove strong recognition.
Practical Law earned 62% for value, highlighting solid affordability in the large segment. Its performance shows strong delivery relative to cost.
Value for Money (Small)
Xakia achieved an impressive 82% for value, one of the highest in its segment. This result reflects its strong balance between functionality and cost.
Smarter Drafter received a strong score of 82% in value. Its consistent performance highlighted reliable quality at competitive pricing.
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