Voice of Customer
Build customer loyalty, improve retention and attract new customers.
Leverage our pre-built or bespoke voice of customer tools to track your customer satisfaction and experience journey compared to your competitors.
Clarity over your customer experience
Voice of Customer programs enable sales, marketing and product teams by capturing high-frequency customer feedback and competitive analysis.
Predict your brand’s growth with Net Promoter Score
Understand where your brand is positioned in the market and make sure you are spending every advertising dollar effectively to build your brand in the eyes of your target market.
Track satisfaction throughout your customer journey
Measure each part of your customer journey to optimise your performance, track the impact of new initiatives and identify issues before they impact your brand.
Compare your performance to competitors
Understand where your brand is positioned in the market and make sure you are spending every advertising dollar effectively to build your brand in the eyes of your target market.
Delivered in a self-service analytics portal
Our data analysts create self-service analytics portals for you to view results, filter data, compare crosstabs and export.
We provide industry-specific and bespoke Voice of Customer programs
We offer a range of solutions dependent on your industry and target market. We provide off-the-shelf experience trackers and self-managed solutions to deliver the best outcome for you and your stakeholders.
Broker Pulse is a monthly survey of residential mortgage, commercial and asset finance brokers.
It provides monthly service level performance and reputation tracking data on over 30 residential and commercial lenders.
Adviser Pulse is a monthly survey of Australian financial advisers.
It tracks adviser recommendations of financial products, including managed funds and ETFs, for fund managers, platforms and research houses to monitor product popularity and drivers.
CONNECT
Ready to find the answers to your questions?
Book a 30-minute consultation
Schedule a free 30-minute consultation with our market researchers. We will unpack how our data-driven insights can help you start crucial conversations and create changes throughout your sector.
