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INSIGHTS

Consumer Access to Mortgages 2022

Get an overview and comparison of consumer preferences for proprietary channel lenders and third-party channel mortgage brokers, their overall levels of satisfaction with and trust in each of these channels, and the channels they would prefer if they were to apply for a loan again in the future.

Lending

Report

March 15, 2023
86% of broker clients were satisfied with their experience

Explore the attitudes, perceptions and priorities of Australian consumers in this edition of our annual survey.

In its fourth year of publication, the report continues to highlight the key relationship measures between borrowers, brokers and lenders.

Find out the preferred channel of borrowers

Explore satisfaction, trust and retention levels

ACCESS REPORT