2025 Third-Party Lending Report

The Third-Party Lending report is an annual review of Australia’s residential mortgage lenders as perceived by mortgage and finance brokers, based on data from a self-accessed broker survey conducted by Agile Market Intelligence.

It continues to serve as the clear benchmark by which lenders evaluate their performance in the third-party channel, providing valuable insights into broker perceptions across key areas of lender propositions and enabling year-on-year performance tracking.

1,000

brokers surveyed

Real insights from those on the front line of lending.

40

lenders analysed

A comprehensive view of lender performance across the market.

16

years of data

Unmatched trend analysis built on over a decade of insights.

Download Report Overview

Discover how broker sentiment is shifting, what influences their decisions, and where the lending industry is heading in 2025.

Thank you for your interest. If you're experiencing any issues, please email info@agilemi.com.au.

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Market Leaders

A “Market Leader” is the top-rated lender within its respective category: major banks, non-major banks, non-banks, mutuals and more, based on broker satisfaction scores. These results reflect brokers’ direct feedback on service, product quality, support and ease of doing business.

Being named a Market Leader means a lender is setting the benchmark for broker relationships and consistently delivering strong performance in a highly competitive landscape.

Market Leader Name 01

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

Market Leader Name 02

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

Market Leader Name 03

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

Category Leaders

Top-performing lenders in each key service area as rated by brokers. These lenders consistently stand out for their excellence in specific aspects of the lending process – from turnaround times and broker support to product pricing and digital tools. Their recognition is based on direct broker feedback and reflects the highest levels of satisfaction and performance across the third-party channel.

Category 01

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

Category 02

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

Category 03

We connect institutions, intermediaries, and service providers with the voices of their customers, prospects, and partners to deliver relevant market intelligence.

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