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INSIGHTS

Consumer Access to Mortgages 2023

Investigate the home loan experiences of consumers across Australia to better inform industry stakeholders on their behaviour.

Lending

Report

February 2, 2024
More than 8 in 10 mortgage broker clients will turn to a broker for assistance with their next mortgage application

Explore the attitudes, perceptions and priorities of Australian consumers in this edition of our annual survey.

In its fifth year of publication, the report continues to highlight the key relationship measures between borrowers, brokers and lenders.

Find out the preferred channel of borrowers

Explore satisfaction, trust and retention levels

Unpacking future borrower intentions

Comparing proprietary and third-party channels

ACCESS REPORT