Case Study
Consumer Access to Mortgages (FBAA)2025
The Consumer Access to Mortgages 2025 report, produced by Agile Market Intelligence in partnership with Finance Brokers Association of Australasia, examines how consumers navigate the mortgage market and the role brokers play in building trust, choice and transparency.
Challenge (Abstract)
The Australian mortgage market continues to face significant pressure from persistent cost-of-living stress, rising mortgage repayments and evolving borrower expectations. In this environment, access to advice, choice and transparency becomes critical for Australian households with one of their most important financial decisions.
The Consumer Access to Mortgages 2025 report, produced by Agile Market Intelligence in partnership with the Finance Brokers Association of Australasia (FBAA), uncovers how Australians are experiencing the mortgage market, and what it means for brokers, lenders and policymakers.
Solution (Methodology)
A survey of 1,342 Australian consumers was conducted between 25th March and 17th April 2025. The sample comprised 571 current mortgage-holders, 240 previous mortgage holders and 531 non-mortgage holders. In terms of gender, age, household income and dwelling characteristics, the survey sample was weighted according to the Australian Bureau of Statistics' 2021 Census data.
Findings (Results)
- 82% of clients expressed trust in their mortgage holder, including 39% who say they "completely trust" them
- 1 in 3 consumers said they were more likely to use a mortgage broker after learning about the Best Interests Duty
- 4 in 10 future first-time borrowers are likely to choose a mortgage broker to assist them with their mortgage
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