Australia’s legal industry is entering a new evolution of legal technology across law firms, and a major new report has revealed the platforms who are leading this charge. The inaugural 2025 Legal Tech Review by market research firm Agile Market Intelligence has captured the voices of more than 1,200 legal professionals across private practice and in-house counsel, offering the most comprehensive look into how lawyers are using and rating the legal technology that powers their daily work.
Agile Market Intelligence director Michael Johnson said the results highlight the need for tech providers to focus on their service to customers. In a world that’s now saturated by AI, the relationship between a firm and their tech platform is shaped by customer experience.
“Competitive features still matter, but we’re seeing lawyers place greater value on reliability, clarity and ongoing support,” he explained.
“The market leaders are those that deliver a well-rounded proposition with powerful products backed by exceptional user experience.”
The findings are the first of their kind. It revealed how Australian law firms and legal teams are investing in more advanced legal technology not only to cut unnecessary costs but to gain time, the profession’s most precious commodity.
The report highlighted more than half (58%) of firms are planning to increase their legal tech investment in the next 12 months, which is no surprise with the rise in adoption of AI across the sector and the rapid growth in tech efficiency.
The fact that law firms are increasing their spend in legal technology is not the key takeaway however, the real headline is how firms are making decisions on the legal tech that is right for them. With almost 6 out of 10 law firms (58%) discovering their new legal tech solution from peer recommendations, it’s no surprise there is a growing influence in the importance of tech providers delivering exceptional service, while doing what they can to be front of mind to their customers.
The report highlights peer recommendations as the number one method for discovering new legal tech among firms and so to stay ahead, providers must monitor their customer loyalty and react to their evolving needs. Net Promoter Score (NPS) is the best metric to gauge just that.
NPS is calculated by subtracting the percentage of detractors from promoters, based on the responses to the question "On a scale of 1 to 10, how likely is it that you would recommend [legal tech platform] to a friend or colleague?". A positive NPS signals high customer loyalty and reflects how likely users are to recommend the platform.
User experience emerged as the single strongest driver of customer loyalty across each of the categories tested, surprisingly outperforming value for money or innovation. It’s been revealed that platforms who combine intuitive design, smooth implementation and reliable support are the ones lawyers are most likely to recommend.
Meet the Market Leaders
The report recognises the Market Leaders of legal technology, identified as those with positive Net Promoter Scores, meaning their users are more likely to recommend them than not.
In today’s competitive marketplace, the most successful platforms are those who are rated most highly by their customers. It’s for this reason that these platforms have been identified as Market Leaders, as they have not only won adoption, they have inspired advocacy through their delivery, demonstrating that legal technology is not just about functionality but about creating a genuine difference in the firm.
Who are the legal tech providers that are setting the pace for 2025? Meet the Market Leaders below:
Actionstep
Praised for its flexible, cloud-native practice management, Actionstep delivers customisable workflows that help firms run smarter operations. It recorded a positive NPS of +1, with standout ratings for user experience and software updates, highlighting a platform that balances usability with reliable upgrades.
Dye & Durham
Standing out in search and workflow automation, Dye & Durham earned praise for easy implementation and responsive support, critical for high-volume property work. It delivered a category-leading NPS of +58, driven by exceptional user experience and software updates, a testament to its seamless performance.
Harvey
Harvey captured attention for cutting-edge generative AI, bringing sophisticated drafting and analysis into everyday legal practice. It achieved an NPS of +40, with equal top scores for artificial intelligence and user experience, reflecting excitement about its powerful capabilities and smooth interface.
iManage
A trusted name in document and email management, iManage wins loyalty with secure collaboration and a clean user experience that supports complex legal work. It achieved an NPS of +15, driven by strong scores in user experience and software updates, reinforcing its reputation for dependable functionality.
InfoTrack
InfoTrack dominates the search and eConveyancing space, blending seamless integrations with intuitive search and settlement tools that users rate among the market’s most reliable. It secured an NPS of +20, with exceptional results for user experience and onboarding, reflecting both ease of use and smooth implementation.
Intapp
Intapp’s risk and client-intake solutions secured high marks for reliability and integration, helping firms manage complexity with confidence. It recorded an NPS of +6, led by strong ratings for user experience and onboarding, confirming its value in complex enterprise environments.
Law In Order
A leading provider of end-to-end document and digital solutions, Law In Order impressed users with dependable eDiscovery and court technology services that keep matters moving. It achieved an NPS of +19, highlighted by exceptional user experience and customer support, showing strength in both product and service.
LawVu
Favoured by in-house teams, LawVu provides a single workspace to manage matters, contracts and outside counsel relationships, driving efficiency across corporate legal departments. It earned an NPS of +13, powered by outstanding customer support and strong user experience, a winning combination for corporate legal teams.
LEAP
LEAP continues to set the benchmark in all-in-one practice management, offering end-to-end functionality that keeps lawyers productive and clients happy. It posted an NPS of +3, supported by high scores for user experience and onboarding, underscoring consistent performance across the user journey.
Lexis Advance
Renowned for deep legal research capability within Lexis Nexis, Lexis Advance delivers trusted content and strong usability, making it the go-to engine for legal intelligence. It earned an NPS of +10, with leading marks in user experience and customer support, demonstrating a balance of intuitive design and reliable assistance.
Lexis+ AI
Bringing next-generation search to life, Lexis Nexis’ Lexis+ AI combines trusted content with generative capabilities to deliver smarter, faster research. It recorded an NPS of +4, with its best scores in innovation and user experience, reflecting its cutting-edge approach to legal research.
PEXA
PEXA leads in electronic property settlements, valued for speed, reliability and streamlined workflows that have transformed conveyancing practices. It achieved an impressive NPS of +37, underpinned by high satisfaction with user experience and customer support, setting the standard for seamless transactions.
Practical Law
Practical Law by Thomson Reuters earned strong advocacy for its rich library of precedents and guidance notes, giving lawyers confidence and speed in everyday advice. It achieved a positive NPS of +6, backed by strong performance in user experience and customer support, proving the value of quality content and service.
Securexchange
Securexchange won praise for robust data protection and seamless document exchange, ensuring safe settlements and peace of mind. It secured an NPS of +7, with notable strengths in user experience and artificial intelligence, showing that security and innovation can coexist.
SettleIT
Recognised for frictionless settlements, SettleIT enables practitioners to complete property transactions with speed and certainty. It recorded an NPS of +7, underpinned by high marks for customer support and software update, highlighting responsive service and ongoing improvements.
Smarter Drafter
Smarter Drafter impressed with intelligent automation that creates sophisticated contracts in minutes, freeing lawyers from repetitive drafting. It received a positive NPS of +18, with exceptional scores for software updates and innovation, signalling rapid enhancement and creative product development.
Smokeball
Loved by smaller firms, Smokeball combines practice management and automated time tracking to boost productivity and profitability. It achieved a strong NPS of +22, led by high satisfaction in user experience and customer support, confirming its appeal to smaller practices seeking reliability.
triSearch
triSearch offers cost-effective search and conveyancing solutions, with users applauding its accuracy and responsive customer support. It recorded an NPS of +17, highlighted by excellent onboarding and software updates, demonstrating both ease of adoption and continual refinement.
This year’s Legal Tech Review paints a picture of a profession ready for change. Lawyers want platforms that save time, reduce administrative drag and integrate seamlessly across their tech stack. With adoption still dominated by long-standing platforms, over half (52%) of current tools have been in place for five years or more, new entrants will need to offer clear, transformative value to win market share.
The message is clear, user experience is king and those leading the charge for 2025 are those who combine this with powerful tech capabilities, a smooth implementation and strong customer service.
For law firms deciding where to invest next, the 2025 Legal Tech Review is more than a report, it is a roadmap to the future of legal practice.
About the research
Agile Market Intelligence’s 2025 Legal Tech Review is based on survey responses collected from 1,213 legal professionals across Australia. The research was conducted between 4 February and 5 May 2025. The sample includes 944 professionals working in private practice and 269 in in-house roles, spanning a broad mix of firm sizes, locations and practice areas.
A public version of the report is now available to participants and industry. Download it here.
For more information about the full report, including the competitive analysis tool for technology providers, please contact jarrad.nash@agilemi.com.au.
